سياسة الاسترجاع والاستبدال – لاكجري إن

At Luxury Inn, we are fully committed to our customers' satisfaction, and we adhere to providing a high-quality and reliable shopping experience. To achieve this, we have established a flexible and fair return and exchange policy as follows: 1. Time Period • The customer has the right to request a return or exchange within 7 days from the date of receipt. • Requests submitted after this period will only be accepted if there is a proven manufacturing defect. 2. Return / Exchange Conditions • The product must be: • Unused and unworn. • In its original condition, with original packaging, all accessories, and tags. • Not washed, altered, or tampered with. • Returns will not be accepted if the products are damaged due to misuse or outside the conditions outlined above. 3. Non-Returnable Products • Shoes and their accessories. • Accessories and earrings. • Any products designed or customized upon the customer's request. 4. Defective Products or Wrong Orders • If the customer receives a defective product or one that does not match the description, Luxury Inn will bear the full shipping and return costs. • In this case, the paid amount will be refunded including the original shipping fees. 5. Request Submission Process • The customer should contact customer service via email or the dedicated contact number, providing the order number and a clear photo of the product (if necessary). • The product pickup will be arranged from the customer's address in coordination with the approved shipping company. • After receiving and inspecting the product, the customer will be notified of the acceptance or rejection of the return/exchange request. 6. Refund • If the return request is approved, the amount will be refunded to the same payment method used (credit card/Mada/Apple Pay bank transfer). • The refund process usually takes 5–10 business days after confirming receipt of the product. • The amount may also be added as store credit if the customer prefers. 7. Additional Notes • The original shipping fee is only refundable if there was an error on our part or a manufacturing defect. • Luxury Inn reserves the right to refuse any return or exchange request if the above conditions are not met.